EMAIL: rivierawestcountryhampers@gmail.com  |  CALL: 01579 383892

Shopping/ Delivery

How are your hampers made?

We create hampers only from food locally produced in Cornwall & Devon.

We can pack them in a ‘hooped’ (limited amount of goods can be put into these)
baskert, a cardboard reusable hamper tray,a very attractive reusable wicker tray
basket or a deep luxury wicker hamper basket.

How long will it take for my hamper to arrive?

It will take approximately 2-3 days (possibly longer at busy times.

Can I ask for it to be delivered on a certain date?

Yes you can and we will do all we can to ensure that it does. In the unlikely event that it arrives earlier (it shouldn’t arrive later) then we always put a label saying ‘please do not open until ?????

Are all the hampers exactly as the description on this website?

99% of the time yes. But occasionally it could be due to suppliers we may have to substitute a different brand of the type of produce described. However if it states jam you will be substituted with jam, if it says elderflower presse it will be substituted with elderflower presse. Etc etc. But this will not be the norm.

Can I ask for a custom created hamper?

Yes please email us in the first instance to tell us what you want and we will either ring or email back the same day with an answer.

Can you only send the hampers to the uk mainland?

No we can send them to most of the world but do enquire first as extra postage will apply and some countries have restrictions on goods entering the country so a hamper may need to be adjusted to get into the USA for example.

Payment

What Payment Methods Are Accepted?

Currently we accept payments from PayPal.  If you rather pay by card instead then you can do this through PayPal without the need for an account.

Is your site safe to give me card details to?

Yes we are 100% safe with all the normal encryptions etc.

Can I ask for a personalised message to go onto the hamper?

Yes we will attach a gift card appropriate for the occasion and if you fill out the comments section on the order form we will transcribe the message.

Orders & Returns

How do I place an Order?

Add an item to the cart and go to the checkout.  You will be asked to fill out some shipping information.  Upon payment completion, your order will be processed for delivery.

Are the prices quoted all that I pay?

Yes we have included p & p within our prices many sites do not.

How Do I Track My Order?

You can track your order by registering for an account when you make a purchase.  If you already have an account then simply login.  In your account settings you will find all order information and tracking.

How Can I Return a Product?

Please use our contact form for any issue regarding returns.

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